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At the company’s discretion, Datum Electronics Ltd offers a returns and refund policy to our customers for a standard stock product that has not been opened and/or used. Before any goods are returned to Datum Electronics Ltd you must contact Datum Electronics Ltd Sales team within 7 days of receipt of goods for confirmation of reason for return and refund request. Datum Electronics will, then at their discretion, organise a Return to Manufacturing Authorisation (RMA) number for customers to use.
Once the return has been organised and RMA number issued; customers, at their cost, can send back the goods to Datum Electronics Ltd in the original packaging with the RMA number cleared labelled on the outside.
Once goods have arrived the product will be inspected to check condition etc. after this process a member of Datum Electronics Ltd sales team will be in touch to organise refund/replacement where appropriate
Please note that any custom designed product is not subject to the same refund policy, this will be discussed on a case by case basis.